Privacy Policy
Last updated: September 3, 2026
Green Line Group, the owner and operator of the "Tawasi Plus" online store (tawasiplus.com), is committed to protecting the privacy of its customers and website visitors. Please read this policy carefully before using the website, as it applies to all information we collect about you, whether in writing or electronically, through this website or any of our official communication channels.
1. Information We Collect
When you register on the website, complete a purchase, contact us through the contact form, or subscribe to our newsletter, we may ask you to provide the following information:
- Full name
- Email address
- Phone number
- Shipping and billing address
- Account details (passwords are encrypted and never stored as plain text)
- Order history
Our server may also automatically collect non-personal information such as the type of operating system and browser used, for performance-improvement purposes only.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Completing and processing your orders and delivering products to you
- Creating and managing your account on the website
- Responding to your inquiries via the contact form or WhatsApp
- Sending order-related notifications (order confirmation, shipping, invoices)
- Sending updates and promotional offers by email, where you have consented to this
- Improving your experience on the website and developing our services
We will never sell, rent, or transfer your personal information to any third party without your prior consent, except in the cases described in the following section.
3. Disclosure of Information
We may disclose your personal information in the following cases:
- Where required by law, or requested by a public or judicial authority in the United Arab Emirates
- To protect our rights or the rights of website users, or to enforce our Terms of Service
- When working with service providers necessary to operate the store (such as shipping and payment processing companies), and only to the extent necessary to provide the service
- In the event of a merger, sale, or restructuring of the company, in which case data may be transferred to the new entity
4. Cookies
Our website uses cookies to improve your browsing experience, remember your shopping cart contents, and understand your preferences. For more details, please review our Cookie Policy.
5. Data Security
We take reasonable measures to protect your data from unauthorized access, modification, or disclosure, through technical and administrative safeguards. All financial transactions are encrypted via SSL, and credit card information is never stored directly on our servers, but is processed through a certified payment gateway.
That said, we cannot guarantee absolute security for data transmitted over the internet, and any use of the website in this regard is at the user's own risk.
6. Your Rights
At any time, you have the right to:
- Request access to the personal information we hold about you
- Request correction or updating of your information
- Request deletion of your account and personal information
- Unsubscribe from promotional emails via the link included in each message, or by contacting us directly
To exercise any of these rights, please email us at: [email protected]
7. Children's Privacy
Our website is not intended for children under the age of 18, and we do not knowingly collect personal information from minors without parental consent.
8. Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. Any updates will be posted on this page and take effect immediately upon posting. We recommend reviewing this page periodically.
9. Contact Us
For any questions regarding this Privacy Policy, please contact us via:
- Email: [email protected]
- WhatsApp / Phone: +971 55 871 1442
- Location: Abu Dhabi, United Arab Emirates
- Working Hours: Monday–Saturday, 9 AM – 5 PM (Closed Sunday)
By using this website or submitting any personal information through it, you agree to the collection, use, and disclosure of this information in accordance with this policy and the applicable laws of the United Arab Emirates.