Tawasi Plus
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Refund, Return & Cancellation Policy

Refund, Return & Cancellation Policy

Due to the perishable nature of our food products (roasted nuts, dried fruits, seeds, spices, coffee, snacks), we apply an immediate-inspection-at-delivery policy to ensure you receive fresh, high-quality products.

1. Inspection and Immediate Return Policy

We are committed to your complete satisfaction with the quality and freshness of our products. Therefore:

  • Please inspect your products immediately upon receiving them from the delivery agent
  • If you are not satisfied with the quality or freshness of any product, you may return it immediately at the moment of delivery, and we will refund or replace it with no questions asked
  • Once the delivery agent has left, we unfortunately cannot accept return or refund requests, due to the perishable nature of the products

To be eligible for return, the product must be in its original, unused condition, in the same state in which it was received.

2. Exchanges

We only replace products if they are defective or damaged. Please notify us immediately upon delivery if you need a product exchange, via:

The replacement product will be sent with your next delivery to your area. The time it takes for the replacement to reach you may vary depending on your location.

3. Refunds

Where a refund is approved, it will be issued exclusively to the original payment method used to place the order.

4. Order Cancellation

You may cancel your order at any time before it begins processing or shipping, by contacting us directly via WhatsApp or email as soon as possible after placing the order. If cancelled before shipping, any amount paid will be refunded to the original payment method.

We reserve the right to refuse or cancel any order in the following cases:

  • Suspicion of a fraudulent transaction
  • Unusual repeated orders from the same account, payment method, or address
  • The requested product is unavailable in stock

If we cancel an order, you will be notified via your registered email or phone number, and any amount paid will be refunded in full.

5. Important Note

This policy applies specifically to perishable food products and is designed to ensure the safety and quality of what you receive. For any inquiry outside this scope, feel free to contact us.

6. Contact Us

  • Email: [email protected]
  • WhatsApp / Phone: +971 55 871 1442
  • Location: Abu Dhabi, United Arab Emirates
  • Working Hours: Monday–Saturday, 9 AM – 5 PM (Closed Sunday)
Refund, Return & Cancellation Policy · Tawasi Plus